From: "Angelo Grandelli" <firstname.lastname@example.org>
Sent: Saturday, October 24, 2009 12:58:40 PM GMT -05:00 US/Canada Eastern
Subject: RE: Instructions for Ultraguard 6000
I’m finally getting my testimonial to you. To start with, I am thrilled about Ultraguard; it is now a month since we closed the pool and the water level hasn’t changed. Last year and the year before the water was nearly completely drained from the pool within the first month after closing it. Four years ago we had a pool company suggest a coating – National Paints (an epoxy paint finish). They charged me close to $7000.00 to apply two or three gallons of the product. It actually began to flake and chalk up almost immediately after water was added to the pool. Within two years, the fiberglass gelcoat cracked again leaving openings in the coating for water to leak through. The folks that did the work didn’t do any prep work like what had to be done to apply ultraguard. Whether that had anything to do with the failure of the product is unknown but seeing both products and how Ultraguard sets up chemically, there is now comparison. Ultraguard is like putting down a chemical concrete. My pool is sealed and unless the surface lifts off from underground pressure, my pool won’t leak. Your product is definitely worth the money. The labor aspect involved is quite intense, but as you have said, "the devil is in the prep" and I can’t agree more. Anyone who has a fiberglass/gelcoat finished pool needs Ultraguard applied before the leaks start.
I’ve attached some pictures of the pool before, during the work process (20 and 21 are the pool surface after the surface was preped) and after completion. We decided on the sky blue cool which you recommended and could not be any happier. The pool looks fantastic, and it doesn’t leak.
You have an outstanding product which nothing else on the market can stand against.
After enduring a miserable 23 straight days of rain in June, we were finally able to go ahead with the application process the first weekend in July. The staff were very patient with us during our installation. We called before every step and they were always readily available or got back to us immediately. With dry weather and the sound direction of the staff, the application process was quick and seamless. After replacing our deck and applying the Ultraguard 6000 (Medium Grey with a darker grey stripe in place of tile), our pool area looks brand new. This product looks and feels like it will stand the test of time, we are excited about the prospects of a maintenance free pool for the next 10 years.
Thanks for everything!
Scott – Langhorne, PA (PHOTOS BELOW)
From: matthew andrews <email@example.com>
Date: Wed, 23 May 2007 18:11:24 +0000
I am Very Happy with the performance and claims of your product and wanted to pass on the following to your customers.
First of all I would like to say I am a 13 year employee of a major company in the coatings industry. I have a coatings and compositions degree and understand more than the basics in chemistry and application of paints. My company does not make a pool coating probably due to the high potential for failure (i.e.; liability).A pool Paint is subjected to a more challengeing environment than say a deck or a garage floor. The pool paint is exposed to harsh chemicals, a constant barrage of UV light, and water. Couple these threats with the fact that you are applying the paint to a substrate that is constantly degrading in nature and you have a very challenging environment that is not suitable for most, if any, paint. Knowing all of this I was intrigued by their claim that the Ultra Guard product is not a paint! And does not fail like a paint! This led me to research your claims and to eventually purchase and apply the Ultra Guard 6000. After many phone calls we have completely ‘rehabbed’ our 30+ year old pool with the full confidence that we will not be re doing it for 10 or more years. The reason for the confidence is based on my knowledge of pigments and binders, the basic make up of Paint. The Ultra Guard 6000 is a 2 part industrial High Build Epoxy. What this can be related to more so than a paint is a "Glue" due to the high bond strength. For this reason it is not going to breakdown in the fashion of traditional paints. The staff were wonderful to work with and for those people who have the desire to do things "right" and do them "once", this is the product to choose.
I will give you an update ten years from now on the condition of my pool. (PHOTOS BELOW)
Thanks for all of your support and help.
Regional Operations Manager
Behr Paint Corporation
From: "Bussone, Mark" <firstname.lastname@example.org>
Subject: RE: Control # 40508
Date: Wed, 2 May 2007 13:51:10 +0000
Today is the second day… it will be 48 hours after the final application at 6pm…
I will be putting the lights back in and the drain covers etc this afternoon. We will start filling tonight.
We are really happy with the end result. It looks great.
Thanks to you for all of your help and being available to guide us through the process.
From: "Geoffrey R. Dahl" <email@example.com>
Subject: RE: Pool Resurfacing
Date: Thurs, 3May 2007 10:34:19 +0000
Pool is finished and looks great. Water is crystal clear now.
Application went fairly smoothly. I appreciate all you help.
Very Satisfied with final result.
To: <KenBankoff@poolrestoration.com>, <firstname.lastname@example.org>
Cc: "Richardson, Tom" <Tom.Richardson@greensboro-nc.gov>
Subject: Emailing: IMG_0020.JPG, IMG_0018.JPG, IMG_0008.JPG……
The staff were incredibly patient with us during our installation. We called before practically every step and they were always available or called us back within 5 minutes. Our pool has never looked better. We had three contractors look at our delapidated 30+ year old pool and told us they would not paint it. They all wanted $10,000 or more to replaster it. We put the Ultraguard product on ourselves for around $1,500 including product, tools and supplies. That’s an $8,500 savings and it looks BETTER than a plaster restoration. Our pool has color and looks brand new! Thank you guys for everything.
Our E-mail address is email@example.com
Thanks for everything guys! We are going to fill it up on Friday.
Tom and Temple Richardson
Subject: Our ultraguard pool
Date: Sat, 12 May 2007 00:10:28 +0000
We recently installed the ultraguard gray into our pool and we LOVE it. I love it’s smooth feel- sure beats that rough pebble tec!!! Here are some photos of it with and without water. We were surprised how blue the water looks with the pool full- but it is definitely different looking than when it was just plaster. We are so thrilled and everyone we know loves the color. Thank you for all your help and support during the process.
Kent and Laurie Baker
This letter is to provide you with an update with respect to completing my swimming pool restoration with “Sky Blue” Ultra Guard 4500. To confirm, I followed the instructions and outline regarding the steps involved, exactly and as a result, my swimming pool looks gorgeous. I was fortunate not to have any rain for several days, since Florida has been for some time now under drought alert.
The sky blue color we picked, is just incredibly beautiful. Even more importantly, I believe these polymer coating materials appear to be almost indestructible. It would appear to me, that I will not have to worry about swimming pool resurfacing for many years to come. My brother-in-law who helped through this feels the same way. He is going to pursue the application of UltraGuard when he bids on pool restorations. I am using less chemicals and need less brushing and filtering as a direct consequence.
Finally, it has been a pleasure to speak with real people, with real step by step support instead of computerized operators. I am glad, I picked Ultra Guard as my swimming pool resurfacing method.
From: Karol Rittenhouse <firstname.lastname@example.org>
Subject: Re: instructions
Date: Sat, 16 Jun 2007 02:28:57 +0000
Thank you for being available everytime I called. Even on a Sunday (Mother’s Day). You were very helpful. The ultraguard went on very well just as you explained. We are very happy with the results. Here are some pictures of before and after. Everyone says how nice it looks. We had a rubberbased paint on it for years and then last year they came out with a primer that you could use over the rubberbased paint and paint it with epoxy. Well that didn’t work for anything. It blistered and we had to sandblast the pool so we thought we would try your ultraguard. It looks wonderful and we are very happy with the results.
From: "Gilmore_Paul & Jan" <email@example.com>
Subject: Charcoal Gray Pictures
Date: Sun, 29 Oct 2006 12:50:19 +0000
Please find attached, pictures of your product applied to my spa, per your request, for your perusal. I applied three coats of ‘Charcoal Gray’ "Ultraguard 6000" over your primer. I sanded the entire surface and then power washed it before starting the epoxy application.
One unit of the Ultraguard 6000 was enough to coat my spa with three coats and there is enough left over to add another coat. When I do the pool, I’ll probably add another coat to the spa. The toughest part is the prep work and taping the tiles and nozzles and drains.
As you can see, the spa looks great. I’ll be in touch when I’m ready to do the pool.
From: “Chuck Colvin” <firstname.lastname@example.org>
Subject: RE: UltraGuard instructions
Date: Mon, 7 Jul 2008 17:08:57 +0000
I have enclosed before and after pictures of the installation of your product. Ultra Guard was much easier to install than it was to clean the eighty year old cistern located in South Texas along the Mexican border. The Instructions were easy to follow and I feel the product will last for years and year in the South Texas harsh environment.
From: "Roger Tetzloff" <email@example.com>
To: <KenBankoff@poolrestoration.com>, <firstname.lastname@example.org>
Date: Sat, 2 Aug 2008 14:42:13 +0000
I’m pleased with the UltraGuard product and offer this testimonial.
I’m a mechanical engineer and owner of a 40+ year old hybrid pool (fiberglass sidewall with concrete basin). Since I’ve owned this pool I’ve repaired leaks and re-painted it with chlorinated rubber three times over the past 10 years. . I was nearly ready for the backhoe. Thankfully we (wife, kids, and I) decided it was time for the old pool finish to go. I won’t say that removing 40+ year old cracked and deteriorated fiberglass gel coat and dozens of gallons of paint was an easy job, but after doing so I wasn’t about to re-apply the same old products as were applied before man walked on the moon. I knew there was a better way. After a lot of research I decided to use the UltraGuard 6000 product. I received samples of the product and found it to be highly chemically resistant and durable. My initial concern was for maintaining the structural integrity of the product over the fiberglass wall joints and cracks within the concrete basin of my pool. It was your experience with hybrid pool construction and UltraGuard’s approach for glassing over these joints and cracks using the UltraGuard resin primer with flexural enhancers, which convinced me that this approach was the best solution for my pool. I believe the application of the UltraGuard 6000 product has resulted in a “better than new” pool surface.
Homeowner,l Sturgis, MI
From: "ebbNflow" <email@example.com>
Subject: Ultraguard 6000 Gray Pool and Spa Pics
Date: Wed, 5 Nov 2008 02:08:11 +0000
I wanted to thank you for selling a great product. You were there to answer every question I had, even on the weekend. You walked me through every step and gave me the confidence that I was doing right. It was a long hard road, but I am very happy with the final results. It took about 10 weeks from start to finish. I believe my pool is 20-30 years old. It is made of concrete coated with plaster then coated with a blue paint. The plaster was chipping and popping off. The paint rubbed off in many spots and would chalk when rubbed. The water line tile was replaced with glass tile. I applied 1 very thick coat to the pool and 2 very thick coats to the spa. I used 1 unit of bond coat and 4 units of Ultraguard 6000 Medium Gray Color Coat to complete the project. I have attached several pictures my journey.
Regards, Patrick Lucey
From: "Kathy Chan" <firstname.lastname@example.org>
Subject: Re: invoice
Date: Wed, 19 Nov 2008 22:14:35 +0000
Just wanted to share some of our pool pics like I said I would. That was quite an adventure and thanks to you all for the close guidance and attention. Y’all have a wonderful Thanksgiving and keep warm!!
May our Lord God bless you all too!
Katherine & Timothy Chan