THE (BBB) BETTER BUSINESS BUREAU HAS RATED US A+, EVEN WITH THE 19 or 20 people THAT WE COULD NOT SATISFY FOR THE PAST 8-YEARS. WE EARNED THIS RATING BECAUSE WE TRY TO SATISFY ALL OF OUR CUSTOMERS.
MISTAKES CAN AND SOMETIMES DO HAPPEN WHEN PREPPING OR INSTALLING SUPER EPOXY. IT IS POSSIBLE WE MISSED A STEP OR THE THE CUSTOMER MISUNDERSTOOD OUR INSTRUCTIONS. WE STILL ASSUME THE RESPONSIBILITY OF THAT FAILURE.
UltraGuard Super Epoxy has been sold to over 4,000 homeowners as a Do It Yourself with less than 1 ½% failures. Of the 60 or 70 questionable failures, there were 19 or 20 customers we just could not satisfy. These customers have said negative things about the UltraGuard product, but we can guarantee you no manufacturer or pool contractor could have satisfied them. The bulk of these 19 or 20 people did not have a control number, which means they did not call us every step for the preparation of the pool or the actual installation of the product.
NO CONTROL NUMBER, NO GUARANTEE! If you break these figures down to actual percentages, the performance of Ultraguard, for the past 9-years, has a remarkable 99 1/2% customer satisfaction.